PLEASE CHECK ATTACHMENT for more details Each learner is preferably assigned to


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PLEASE CHECK ATTACHMENT for more details
Each learner is preferably assigned
to select a case study ( article )
Each learner is to read through the customer/consumer complaints for a
period of three or four months to identify and record at least
20 complaints in total. If complaints are not tracked,
then design a simple template to track complaints from
now on so that you have some data to work on within a month or so at
least.
Executive
Summary
The executive summary is an
abstract of one paragraph for the whole project
Content
page
The content page should be
generated using word processing embedded in the Word document.
List of numbered sections in
report and their page numbers
Introduction
to the report (0.5 page max)
Terms of Reference –
Outline the report structure
Background
of the organization (0.5 page max)
Introduce each industries or
sectors you have examined.
Explain the reasons for which
quality is important for each of the businesses or industries
Research
Method and Data Collection (0.5 page max)
Explain how you gain access to
the information/data and how those data was collected.
Findings
(1.5 pages max)
Describe your analysis one by one:
(i) Check sheet
(ii) Pareto Diagram – show the top 3 complaints
(iii) For the top complaint: create the Fishbone diagram analysis.
(iv) For the top complaint do another Pareto Diagram by location, time,
or country.
Implementation
and results (1 page max)
Recommendations
and Conclusion (1 page max)
< A conclusion is not a summary of your analysis or findings. It is your making sense of what you have found from your analysis> with all the information that you have found, how would you now
make sense of what business do to control/manage quality. Relate your findings to quality
management and it’s implications and importance to businesses and society
today.

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