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Refer back to your written assignment for Module 5 (Star Hotels) and describe a consulting engagement that you would initiate with the client to address issues raised by the employee survey.
Review Fombrun chapter 10 and 7 and the lecture notes for this Module ( in the details) on assessment.
Choose a model you like and point out where and how in the process you would:
· define success in measurable terms
· agree on what to measure
· collect data to track progress
· evaluate progress with the client
· decide to terminate, extend, or revise the engagement
Explain, in your description of the engagement, how you would plan, during the contracting phase, to include these issues in your project plan. Include a paragraph on what you would expect in terms of resistance and how you might handle it.